1. Overview & Data Controller
Welcome to www.frampicta.com (operated under the brand frampicta). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR / DSGVO) and applicable German data protection laws.
The data controller responsible for the collection, processing, and storage of your personal data in connection with the operation of www.frampicta.com is:
- Brand / Operating Entity: frampicta
- Official Website: www.frampicta.com
- Data Controller Contact Email: picture@frampicta.com
- Corporate Location / Address: Germany (Note: Please insert your registered street address, postal code, and city here)
2. Data We Collect and Processing Purposes
When you visit our website or purchase our decorative wall frames, we collect personal data strictly as necessary for operational functionality and order fulfillment:
- Communication Data: Information provided when you contact us via email (e.g., email address, name, message contents) for customer support.
- Transaction and Order Data: Details necessary to process and fulfill your orders, including billing addresses, shipping information, and purchase records.
- Payment Data: Payment transactions are processed securely through our designated payment processor, Stripe.
3. Payment Processing via Stripe
To handle online financial transactions securely and efficiently, we integrate payment services provided by Stripe, Inc. / Stripe Payments Europe, Ltd.
When you submit a payment on www.frampicta.com, your payment details (such as card number, expiration date, and security code) are transmitted directly to Stripe. Stripe acts as an independent data controller or processor regarding your financial data, processing transactions in compliance with strict international security standards (PCI-DSS). We do not store full credit card numbers on our local servers. For further information regarding how Stripe handles data, please consult Stripe’s privacy policy.
4. Data Retention Periods
We store personal data only for as long as necessary to fulfill the purposes for which it was collected, or to comply with statutory legal, tax, and accounting retention obligations under German and European law.
- Communication Records: General customer support correspondence is retained for up to 3 years following the final resolution of the enquiry, unless longer statutory periods apply.
- Contractual and Financial Records: In accordance with the German Commercial Code (HGB) and the German Fiscal Code (AO), commercial letters, invoices, and transaction records associated with completed orders are retained for 6 to 10 years to satisfy mandatory tax and legal compliance audits.
- Temporary Log Data: Server log files generated during website visits are typically deleted or anonymized within 7 to 30 days, unless required longer for investigating security incidents.
5. Your Rights as a Data Subject
Under the GDPR, European and German residents possess specific rights regarding their personal data, including:
- Right of Access: You have the right to request confirmation as to whether personal data concerning you is being processed, and to access a copy of such data.
- Right to Rectification: You have the right to request the correction of inaccurate personal data.
- Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal data, provided there are no overriding legal retention obligations requiring its preservation.
- Right to Restriction of Processing: You have the right to request the limitation of processing under statutory conditions.
- Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format.
- Right to Object: You may object to the processing of your data where processing is based on legitimate interests.
To exercise any of these rights, please contact our data controller team at picture@frampicta.com. Furthermore, you hold the right to lodge a complaint with a competent European data protection supervisory authority (such as the relevant German state data protection commissioner).
6. Updates to This Privacy Policy
We reserve the right to modify this Privacy Policy periodically to reflect changes in legal requirements or operational updates on www.frampicta.com. The current version published on our website shall apply at all times.