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Terms of Service

1. General Provisions & Scope

These Terms of Service govern the commercial relationship between frampicta (hereinafter referred to as “the Merchant”, “we”, or “us”) and any customer placing an order through the online platform www.frampicta.com.

By completing a transaction on www.frampicta.com, you agree to be bound by these Terms of Service. All contracts concluded via this platform are executed in accordance with applicable laws of Germany and the European Union.

  • Operating Brand: frampicta
  • Website: www.frampicta.com
  • Corporate Location: Germany (Note: Please insert your registered street address, postal code, and city here)
  • Customer Support Email: picture@frampicta.com

2. Contract Formation & Orders

  • Order Placement: Displaying products on www.frampicta.com constitutes an invitation to purchase. A binding contract is formed once an order confirmation is transmitted to the email address provided during checkout.
  • Accuracy of Information: Customers are responsible for providing correct contact, billing, and delivery information during the ordering process.

3. Shipping, Delivery & Passage of Risk

In accordance with European legal standards governing consumer sales contracts:

  • Regional Scope & Logistics Partners: We supply decorative wall art frame products to customers located across the European region, partnering with priority courier services including DHL, FedEx, and UPS Priority.
  • Delivery Timelines: The standard delivery duration is estimated between 6 to 9 working days following dispatch.
  • Automated Dispatch & Tracking Updates: To maintain full transparency, automated email notifications containing shipment tracking details are dispatched to the customer’s registered email address at key operational stages, including initial dispatch, arrival at regional logistics nodes, and local courier routing.
  • Delayed Deliveries & Investigations: If a shipment exceeds the standard delivery window, an official inquiry will be opened with the relevant carrier. Depending on the outcome of the carrier investigation, a full refund or a replacement shipment will be issued.
  • Passage of Risk (Risk of Loss): In strict compliance with European consumer protection legislation, the risk of accidental loss or damage to goods remains with the Merchant and transfers to the consumer only upon physical delivery of the parcel to the consumer or a designated third party.

4. Statutory Right of Withdrawal (14-Day Cooling-Off Period)

European Union consumers possess a statutory right to withdraw from purchase contracts under the following conditions:

  • Withdrawal Period: Consumers have the right to cancel and withdraw from a purchase contract within 14 calendar days from the day on which the physical goods are received.
  • Exercising the Right: To exercise the right of withdrawal, the consumer must inform customer support via explicit email notification sent to picture@frampicta.com prior to the expiration of the 14-day period.
  • Returns Procedure: Returned items must be dispatched back in suitable protective packaging. Upon receipt and inspection of the returned items, refunds will be processed using the original method of payment within 14 days.

5. Damaged, Defective, or Incorrect Goods

We prioritize item integrity during dispatch; however, in the event that an item arrives damaged or defective:

  • Photo Verification Protocol: Customers are not required to return physically damaged items. Instead, customers should contact customer support at picture@frampicta.com within a reasonable timeframe, attaching clear photographic evidence of the damage and outer packaging.
  • Resolution: Upon verification of the provided photographic evidence, a full refund or an immediate replacement item will be arranged without requiring the customer to return the damaged physical goods.

6. Pricing, Duties & Payment Terms

  • Pricing Currency & VAT: All listed prices on www.frampicta.com are displayed in Euros (€) and are inclusive of applicable statutory Value Added Tax (VAT) within the European Union.
  • Payment Processing: Orders must be paid in full prior to dispatch. All payment transactions are completed securely through encrypted transaction standards.

7. Intellectual Property Rights

All visual content, images, graphics, and textual materials published on www.frampicta.com are owned by frampicta or licensed through compliant public-domain and commercial sources. Unauthorised copying, reproduction, or commercial distribution of website content is strictly prohibited.

8. Governing Law & Dispute Resolution

  • Applicable Law: These Terms of Service and all related purchasing agreements shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without prejudice to mandatory statutory consumer rights under the laws of the consumer’s country of residence within the European Union.
  • Online Dispute Resolution: European consumers may utilize the European Commission’s Online Dispute Resolution (ODR) platform to address contractual disputes.